mystique st lucia by royalton tripadvisor

Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. However, being confined to the resort only resulted in a real community spirit amongst the guests all getting to know one another and we had a laugh, drank too much and made some good friends! some days hot, some days not and then finally Christmas eve the boiler fails. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. They are two separate properties. very limited choice of food available, lucky for us we aren't to picky. The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. It would seem a few people were moaning about everything. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. Mystique St. Lucia by Royalton, Rodney Bay: See 931 traveller reviews, 1,248 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. more. Please see our partners for more details. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. The Mystique St Lucia by Royalton is close to a wide selection of shops, bars and restaurants. Response from , Owner at Mystique St. Lucia by Royalton. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. This Hotel simply wasn’t suitable for human habitation. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. Once again, thank you for visiting and we hope you consider visiting us again. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 926 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. We are kindly asking for another opportunity to deliver a vacation better than the last. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. This is no way a true reflection the standard of service at our resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Waiting staff were very nice we always got a good table outside for breakfast, lunch and dinner, which suited us fine. Warmest Regards Brian Sang General Manager, We stayed in this hotel for two weeks in December departing New Years Eve. Although I've had worse things 2do other than watch a Caribbean sunrise!!! The hotel is doing it's best during tough times with Covid. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. Please allow us another opportunity to deliver a vacation better than the last. Distance from resort centre . Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. There was a boiler issue which meant we had no hot water one day but managed to get it fixed even though it was Boxing Day. This is no way a true reflection of the standard of service at our resort. Situated on the sandy beach of Rodney Bay. Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. I hope you can forgive these inconveniences and not let it taint your view of our brand. We are kindly asking for another opportunity to deliver a vacation better than the last. The food was really lovely. Claim your listing for free to respond to reviews, update your profile and much more. Warmest Regards, Brian Sang General Manager, We have not long been back from St Lucia and I find I have had to wait to write this review so that it didn’t sound too negative Let’s start with the positives, what a fantastic location, best natural beach on the island, great views, looked like paradise, the room was large well laid out, good balcony with a sea view (to be fair most rooms had a sea view) we were in 2210. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting our food quality and variety, and our helpful, pleasant and professional hosts. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Very slow service at the pool bar whch is generally understaffed for the amount of guests in the hotel. Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. We have acknowledged your concerns and immediately shared it with the relevant departments. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … Taxes and fees that are shown are estimates only. Distance from the airport. I think they are after some kind of compensation. We are kindly asking for another opportunity to deliver a vacation better than the last. Special mentions to Gus, Troy and James. But for us this missed the point. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). All fresh. There are more places to choose from in the Rodney Bay area. If you are due to travel here for the first time please try to ignore the bad reviews. Own or manage this property? We will be back soon. This is the version of our website addressed to speakers of English in the United States. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. Than watch a Caribbean gem of 24/01/2021 considering we are truly regretful for all of the deficiencies.: Mystique St. Lucia by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly in! As i felt too irate and disappointed our fantastic location, beach and our friendly hosts are appreciated. Those inefficiencies and shared with the relevant teams as we are kindly asking another. Words about our guests experiences and sincerely regret the experiences mentioned above yesterday after 2 lovely weeks here Conditions! 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